Which phase of the dispatch function involves preparing the caller for responding personnel?

The correct answer is associated with Post-Dispatch Activities, which focuses on preparing the caller for the responding personnel. This phase occurs after the initial call has been received and triaged. During Post-Dispatch Activities, the dispatcher provides essential information to the caller, which may include instructions on what to do while waiting for emergency responders, helping them stay calm, and clarifying what to expect when help arrives.

This preparation is critical because it ensures that the caller is informed and can effectively assist the responding personnel upon arrival. Clear communication can also help to alleviate the stress the caller may be experiencing, ultimately aiding in the overall effectiveness of the emergency response.

While Call-Receiving Activities involve gathering initial information and determining the nature of the emergency, Dispatch Activities are focused on deploying the emergency services. Emergency Protocol Evaluation would involve assessing the situation against the established protocols for response but does not specifically address caller preparation for personnel. Thus, Post-Dispatch Activities is the most accurate phase related to preparing the caller for the arrival of help.