During the second phase of the dispatch function, what is the primary action of the EMD?

In the second phase of the dispatch function, the primary action of the Emergency Medical Dispatcher (EMD) is to go to proper protocols for response. This phase is crucial as it involves determining the appropriate response based on the information gathered in the first phase. EMDs reference established protocols to evaluate the nature of the emergency, the severity of the situation, and the best course of action to effectively address the caller's needs. Utilizing these protocols helps ensure that the correct type of emergency medical assistance is dispatched, aligning resources with the specific requirements of the incident.

This methodical approach not only enhances the efficiency of the emergency response but also plays a critical role in patient outcomes, as timely and accurate dispatching can be vital in life-threatening situations.